We offer exchanges only, you must have proof of purchase with the items in resellable condition*, and must return the item(s) within 24 hours of purchase.

   *Resellable condition constitutes:

      -Un-used and/or un-opened items.

      -Tags attached when applicable (non-food items).

      -Complete original packaging must be present and completely clean, free of dirt, debris, hair, stains and/or odors of any sort.

      -Packaging must be in non-torn/non-ripped condition.

      -Item (itself) must be completely clean, free of dirt, debris, hair, stains and/or odors of any sort.


For health and safety concerns, we do not offer returns or exchanges on:

Beds, Carriers, Crates, Clothes or Topical Flea treatments.


If you aren't sure and want further guidance, please call us at 323-464-9600 (option 3) and we will be glad to assist you with your inquiry.

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Tailwaggers' Retail Pet Food & Supplies [email protected]

  • Hollywood: 1929 N. Bronson Ave 323-464-9600 x 3
  • West Hollywood: 801 N. Fairfax Ave 323-464-9600 x 4
  • Larchmont Village147 N. Larchmont Blvd 323-464-9600 x 5
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