Is my order secure?

    * We definitely understand this concern with shopping online. Tailwaggerspets.com is committed to the complete privacy and security of your personal information. Tailwaggerspets.com utilizes a number of encryption and security devices to make your shopping experience a safe and happy one. We utilize SSL (Secure Sockets Layer) technology to encrypt your information before it is sent over the Internet. All of your personally identifiable data is private and is never shared with or bought by any outside organization. We advise all of our users to protect their credit card number by never sending that number (or your Tailwaggerspets password) via email. Our Customer Service representatives will never ask you for this vital information.

What is your privacy policy?

    * Tailwaggers is committed to the complete privacy and security of your shopping experience. No outside firm or entity will be able to view your account information, your purchasing history, or your credit card number. Your personal information will not be sold, and you can withdraw your name and close your account at any time.

How do I contact you?

    * Please click here to contact us 24 hrs a day, 7 days a week. Alternately, you call our flagship store in  Hollywood directly at 323.464.9600.  Someone will always be available 7 days week from Noon to 6PM Pacific Standard Time. You can also leave a message on off-hours and someone will return your call on the next day. Our in-store customer service people are happy to assist you with any questions.

When will my credit card be charged?

    * Your credit card will be charged at the time the order is shipped. Any back-orders are charged at time of shipping.

Do you accept checks or money orders?

    * We are unable to accept checks or money orders at this time. We accept VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER.

Will I pay sales tax?

    * Orders shipping to addresses in California are subject to California state sales tax.

Can I make changes to my order?

    * Orders are processed when received. To make a change, please call our flagship Hollywood store at 323.464.9600 as soon as possible. Every effort will be made to accommodate your request.