| When will my order ship? - Once you place an order, it will be confirmed within one business day. Our typical shipping time is next day on in-stock merchandise. In the rare event we are out of stock on the item you have selected, you will be notified via email. Your card will not be charged if we are out of stock. To check the status of your order, click on "MY ACCOUNT" link on the top of this page.
What are your shipping options? - Rates for shipping are calculated based on the weight of your package, your location and the speed of delivery. Shipping costs are automatically calculated for you in your shopping cart as you place your order. We're continually trying to find ways of decreasing the cost of shipping and handling so we can pass these savings on to our customers.
At Tailwaggers, we ship all products via UPS to the 50 United States and military APO/FPO addresses. UPS ground shipping takes 1-7 business days to arrive once it leaves our warehouse in Los Angeles California. Next Day, 2nd Day and 3 Day Select (where available) will arrive on the next business day, 2nd business day and 3rd business day, respectively, from the date shipped. Please allow up to 10+ shipping days for orders shipping to APO/FPO addresses. When your order ships, you will receive a shipping confirmation email with a tracking number and you can use to track your order at www.ups.com.
Do you offer rush delivery? - Yes. For an additional charge, you may UPS Next Day, 2nd Day and 3 Day Select (where available). The package will arrive on the next business day, 2nd business day and 3rd business day, respectively, from the date shipped.
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